Social media policy

Kikkoman Corporation and its group companies (collectively, the “Kikkoman Group”) adhere to the following principles and standards when operating and using the Kikkoman Group’s official social media accounts.

This Social Media Policy applies to the Kikkoman Group’s official social media activities and is intended to promote responsible, transparent, and lawful engagement with users, including users located in the Philippines, in accordance with applicable laws such as the Data Privacy Act of 2012 (Republic Act No. 10173).

1. SELF-AWARENESS AND RESPONSIBILITY WHEN SHARING INFORMATION

1. The Kikkoman Group recognizes that information shared on social media is publicly accessible and may have a lasting impact. Once published, information may not be fully removable. Accordingly, we endeavor to communicate responsibly and thoughtfully.

2. When posting information, the Kikkoman Group complies with all applicable laws and regulations, internal policies, and ethical standards.

3. Through social media communication, the Kikkoman Group seeks to build constructive relationships with customers, stakeholders, and the general public, while maintaining the integrity, reputation, and positive image of the Kikkoman brand and its products.

2. WHEN ENGAGING IN SOCIAL MEDIA

1. The Kikkoman Group listens respectfully to feedback, opinions, and concerns expressed by users.

2. The Kikkoman Group strives to ensure that information shared is accurate and does not intentionally mislead or misinform.

3. The Kikkoman Group gives due consideration to personal data, privacy, intellectual property rights, and other legal rights, and exercises care to avoid infringing the rights of others.

4. The Kikkoman Group values learning through social media engagement and encourages knowledge-sharing that benefits users and the broader community.

3. PERSONAL DATA AND PRIVACY

1. In the course of operating official social media accounts, the Kikkoman Group may process personal data (e.g., usernames, comments, messages, or publicly available profile information) in accordance with applicable privacy laws.

2. For users located in the Philippines, personal data is processed in compliance with the Philippine Data Privacy Act of 2012, including principles of transparency, legitimate purpose, and proportionality.

3. Users are encouraged not to disclose sensitive personal information through public social media channels.

4. Requests relating to access, correction, or removal of personal data posted on Kikkoman Group social media accounts may be submitted through the contact channels identified in the Kikkoman Group Privacy Policy.

4. USER CONTENT AND MODERATION

1. Submissions, comments, or messages posted by users do not necessarily reflect the official views of the Kikkoman Group.

2. The Kikkoman Group reserves the right to moderate or remove content that:
   1. violates applicable laws or platform rules,
   2. infringes intellectual property or privacy rights,
   3. contains unlawful, defamatory, offensive, or misleading material, or
   4. poses security, reputational, or operational risks.
3. User submissions may be quoted or reposted in accordance with applicable laws and platform terms.

5. DISCLAIMER REGARDING OFFICIAL INFORMATION

Information shared by Kikkoman Group employees through social media does not necessarily represent the official position of the Kikkoman Group.

Official announcements and authoritative information are published through:

• the official website: https://www.kikkoman.com, and
• official press releases.

Information posted on social media may be updated, corrected, or removed without prior notice.

6. REFERENCE TO RELATED POLICIES

Use of Kikkoman Group social media accounts is also subject to:

• the Terms and Conditions of Use applicable to the relevant service, and
• the Kikkoman Group Privacy Policy and any applicable local privacy notices.

7. APPLICATION AND REVISION OF THIS POLICY

1. This policy was originally established on October 1, 2011.
2. This policy was revised on June 1, 2021.
3. The Kikkoman Group may revise this policy from time to time to reflect legal, regulatory, or operational changes.